After auditing a driver logbook, you may find everything to be in perfect order. If that’s the case, then thank your lucky stars. It’s more likely, however, that you’ll find at least a few causes for concern. In some cases, you may even discover some very shocking discrepancies. Here’s how to help ensure that such problems stay in the past where they belong:
- First, make sure the errors weren’t caused by simple miscommunication or lack of knowledge. It’s easy for a person who’s well-versed in a topic or skill to assume that everyone else shares their level of knowledge. But that’s a dangerous assumption to make, especially with relatively new employees. Before deciding that the driver deliberately falsified information, first determine that he or she didn’t simply commit an honest mistake. It’s always better to turn something into a learning opportunity instead of a confrontation whenever possible.
- If you determine that the issues were deliberate, then you must decide on appropriate action. Fake entries are no laughing matter; they can result in big fines or even expose your company to crippling lawsuits. On the other hand, it’s a simple fact of life that good people are hard to find. So, before calling the driver in, review his or her overall record to decide on the best approach.
- If you do issue a warning or reprimand, make sure you focus on the facts; do not make personal attacks. Saying, “Joe, I couldn’t help but notice a few areas of concern in your driver logbook” is a lot different than saying, “Joe, you’re a liar and a cheat!” One approach has the promise of a productive outcome. The other will likely lead to an argument and very possibly losing a good employee. So stick to business matters, stay professional, and don’t get personal.
One way to avoid problems like these is to make sure your records are as up to date and as accurate as possible. That’s why you owe it to yourself to take TruckingOffice for a free 30-day test drive. Once you do, you’ll wonder how you ever got along without it.